1. Where do you ship? For now, we keep our roots close, shipping only within the EU. But we’re hoping that soon enough we’ll branch out worldwide.
2. Is shipping free? Yes. No hidden fees, no extra charges. It’s all included in the product price.
3. How long does delivery take? Good things don’t take forever. Expect your watch in 3–7 business days, right to your doorstep.
4. What warranty do you offer? A 2-year international warranty. Because standing tall means standing behind every piece we create.
5. How do I return a product? Changed your mind? No worries. Within 14 days, as long as it’s unused, in its original box, and with proof of purchase, just send it back and we’ll sort it out.
6. What payment methods are accepted? All major credit and debit cards, plus a few extra options at checkout. Smooth, secure, no excuses.
7. Are taxes included? VAT is included; additional local taxes or duties may apply.
8. How can I contact support? Simple. Drop us an email at support@lepinwatches.com. We hustle hard and reply as soon as we can, but count on hearing from us between 5 and 9, when the grind is real.
9. How do I care for the strap? The strap is made of 100% Italian Veg-Tanned Leather, a natural, premium leather designed to develop a personal patina. Early creases are normal and part of the classic look. For care, occasionally condition the outer side with neutral leather cream and buff lightly. Avoid water and harsh chemicals.